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Kuwait
Lebanon
Saudi Arabia
United Arab Emirates



Kuwait

Reference: OM-98
Job Title: Body Shop Manager
Country: Kuwait
Experience: Min 12 years
Description:
- Responsible for the organization, control and service capability of the entire workshop. As the interface between the workshop and the Customer department, you are responsible for all work procedures and processes given the legal and manufacturer- related specifications and standards, with the aim of smooth, professional and timely handling of all due diagnostic, repair and maintenance work. In this function, you are a member of the management team and are therefore also responsible for customer satisfaction and for the economic success of Service.

Tasks:
- Ensure information flow (information, technical printed matter, circulars, information e-mails, etc.) through regular communication. Give instructions where appropriate.
- Collaborate on the select of, or selecting, new employees in coordination with the Service Manager or Service Management.
- Plan, support and ensure the induction of new employees according to the company's specifications.
- Conduct appraisals, if necessary with inclusion of the Service Manager or Service Management.
- Conduct performance evaluation appraisals with subordinate technicians.
- Determine and specify qualification and continuing education measures for technicians.
- Collaborate on reclassifications of pay groups and non- pay-scale salary adjustments.
- Allocate the technicians among the corresponding shifts, including emergency service.
- Conduct, monitor and support annual vacation planning.

Service reception:
- Support preliminary diagnoses as part of the Service reception.
- Assist, assume or independently perform test drives with the customer in spread cases.
- Perform vehicle testing at the brake test stand and output dynamometer.
- Document the diagnostic results on the workshop order.

Job preparation:
- Accept workshop orders and transfer and communicate work instructions to the technicians or group leaders, taking into account the necessary qualifications.
- Explain order specifics, indicate the completion deadline and ensure the procurement of necessary replacement parts prior to the start of work.
- Communicate special customer requirements to be observed, e.g. cleaning the vehicle not necessary.

Diagnostics:
- Support the technicians and/or independently conduct workshop test drives in order to check customer com- plaints (e.g. noises and/or vibrations).
- Document the diagnosis in order to provide a time record in warranty and goodwill cases.
- Establish contact with the Diagnosis Support Center (DSC) and handover and clarify diagnostic cases that are difficult and/or do not show results in a qualified manner.

Concluding the job:
- Specify the scope of the final inspection on the basis of the completed work.
- Perform functional checks if necessary in a test drive.
- Check on the dependencies between various work operations and carry out appropriate functional checks in this respect.
- Document the results of the functional check on the workshop order.
- Specify defects detected and document these appropriately.
- Define the further procedure in case of defects detected and immediately coordinate with colleagues in Service Reception
- Initiate corrective measures for defects found promptly.
- Identify possible causes for defects found.
- Define measures for avoiding defects in the future.
- Relay information on defined measures to the technicians or group leaders.
- Check on the actual implementation of defined measures.

Workshop scheduling:
- Assign approved workshop orders according to the resources reserved.
- Update free workshop capacity in the DMS (Dealer Management System).
- Release reserved resources on completion of work.
- Adjust resource planning to changes.
- Coordinate with the Service Advisor with respect to order expansions for work required which exceeds the original customer order.
- Expand approved additional operations on the workshop order.
- Relay information to the technicians so that they can approve or reject the order depending on the additional operations required.
- Sign off workshop orders with respect to all work operations (expansions, times prescribed by Manager, warranty and goodwill items).

Education, Experience & Qualifications:
- Knowledge about current software applications (e.g. MS Office)
- Know the order system (such as DMS) specific to operation and country
- Knowledge of the current IT systems (such as WIS, ASRA and EVAnet)
- Excellent knowledge of Service processes and interfaces (WP2010)
- 12-15 years Total Exp, Relevant Exp-5 years


                                                  



Reference: SM-292
Job Title: CRM Manager
Country: Kuwait
Experience: Min 15 years
Description:
Role Objective:
- Plan, implement and manage Customer Relationship Management (CRM) and direct marketing initiatives for the Automotive Luxury Brand Division towards increasing sales and improving customer satisfaction and retention.

Detailed Duties & Responsibilities:

- Operational & Strategic : (Customer Voice : Customer Satisfaction : Customer Concerns : Customer Feedback : Customer Retention : Customer Referrals : Customer Behavior, Needs & Understanding : Customer Education):
- Design CRM initiatives that are potentially advantageous to one or more automotive departments and may catalyze sales growth and improve customer satisfaction and retention thru various activities including Call Center Management.
- Prepare preliminary business case for each CRM initiative by highlighting its alignment with automotive business strategy and potential for creating value through the proposed initiative.
- Assist Senior Management in prioritizing and finalizing CRM initiatives by presenting them with cost-benefit analyses and recommendations based on the same.
- Develop implementation plan and detailed guidelines for CRM initiatives with the aid of the HoD Marketing and seek DGM-PC & Vans and Managing Director approvals on these plans.
- Implement CRM initiatives in close coordination with internal departments and external agencies.
- Liaise with requisite external agencies to assist in the development of IT-based CRM solutions by providing them details of deliverables required and Organization's system features.
- Liaise with in-house IT Department to facilitate system development and software compatibility as may be required.
- Identify potential strategic tie-ups with organizations for co-branded marketing efforts; support HoD - Marketing in negotiating terms and conditions with prospective partners.
- Analyze existing customer information captured through existing CRM initiatives and present trends of customer segmentation, customer spends, customer retention and changes in customer preferences based on analysis of the same.
- Coordinate with IT Department in developing and maintaining a central customer database across all automotive departments.
- Analyze historical sales data to identify target samples for CRM activities aimed at understanding customer behavior, feedback and develop various alternatives detailing multiple channels and related costs that may be employed to reach the target audience.
- Design integrated Direct Mailer packages for Vehicle Sales Department employing various channels i.e. direct mails, e-mails, MMS/ SMS etc with the support of external agencies.
- Develop databases of target direct mail recipients chosen based on sales promotion strategy; ensure effective distribution of the direct mailer to the identified target audience.
- Undertake tracking studies to measure effectiveness of direct mailing campaigns.
- Comply with Quality Standards and Health & Safety procedures affecting self and others.
- Perform routine activities in accordance with agreed deadlines and standards and discharge any other task assigned by superiors in a timely and effective manner.
- Assist colleagues and foster an environment of teamwork and collaboration.
- Contribute to the department's development by providing timely suggestions and feedback.
- Make requisite attempts to handle customer complaints in a prompt and effective manner and as per company policies and practices and escalate cases to his/her superior if required.

Key Interactions: (who do you impact and how are you impacted):
Internal (Who do you interact with within Organization):
- HoD-Marketing
- GM's & AGM's Sales
- GM's & AGM's-Service & Parts
- Manager-IT (Systems)
- All front line staff

External (Who do you interact with outside Organization):
- External Business Development agencies
- Advertising Agency
- Mail distribution companies
- Customers
- Loyalty Partners

Education, Experience & Qualifications:
- Master Degree in Marketing
- 15 years experience in marketing out of which 05 years in CRM role in any sector
- Good in Marketing Research
- Excellent Marketing Information & Technology Skills
- Excellent Communication Skills (English & Arabic)
- Age bracket between 35 and 40 years old


                                                  



Reference: SM-293
Job Title: Retail Sales Manager
Country: Kuwait
Experience: Min 10 years
Description:
Purpose and scope of role:
- Lead the Sales department in achieving and exceeding targets in the areas of customer satisfaction, sales volume and profitability. Sustainably manage stock levels to ensure the correct levels of stock at all times. Support the implementation of distributor's marketing campaigns, as well as maintaining good relationships with the local authorities and business communities to sustainably develop new and existing markets.
Ensure that all distributor standards are met.

Main Responsibilities:
1- Business Management:
- Develop, propose and implement the sales strategy internally.
- Provide the General Manager with the business forecast, budget, sales volume and
product mix, planning and profit.
- Regularly monitor departmental performance against relevant KPI's and budget.
- Develop and implement with the General Manager the pricing and discount policy in
accordance with distributor policies.
- Develop and implement standard operating procedures for the Sales department where
needed and continuously monitor the processes to ensure optimization.
- Develop and implement sales team variable remuneration programmes linked to
Performance.

2- Customer Satisfaction:
- Set and monitor business targets related to the CSI score.
- Ensure that professional and friendly service is provided to every customer according to. brand image.
- Handle and solve escalated customer cases together with the Marketing & CRM
Department.
- Develop and implement customer lifecycle follow-up systems to create business and
increase customer loyalty.

3- Customer Vehicle Delivery
- Ensure the pre-delivery inspection has been completed according to policies.
- Ensure that vehicle hand-over is done according to distributor standards.
- Ensure that the customer is introduced to the After-Sales department.

4- Stock Monitoring and Ordering Management:
- Manage vehicle stock levels in accordance with distributor policies.
- Ensure that the DMS is continuously updated with the accurate vehicle information and
stock levels.
- Monitor the sales pipeline and oversee the vehicle ordering process to ensure the correct
stock levels at all times.

5- Market Development:
- Monitor the relevant competitor activities in the local market such as pricing, promotions
and/or sales related processes and propose improvement measures.
- Plan, implement and evaluate regularly and own promotion campaigns in
coordination with Marketing & CRM department.

6- Auto Financing and Insurance Sales Support:
- Ensure competitive auto financing and insurance product information is conveyed during the vehicle sales process.
- Ensure support of the Sales department for implementation of auto finance and
insurance campaigns.

7- Reporting:
- Ensure regular reports on vehicle sales and stock management are generated as required
by distributor management.
- Ensure an up-to-date customer database and that detailed customer information is
provided across all departments as required.
- Deliver informed sales forecasts, based on facts, weekly.

8- Information Management:
- Ensure that product brochures, sales and CSI literature is up-to-date, complete and
available.
- Pass on information to employees in a timely manner and ensure information is
understood and remains confidential.

9- Compliance:
- Know and understand the local laws which govern the automotive industry and ensure
that the business complies with the relevant legislation.
- Ensure that checks are implemented to monitor whether all processes are in line with
legal / compliance requirements within the distributor and business partners.
- Implement, establish and abide by the distributor's compliance and
integrity codes.

10- People Management:
- In conjunction with Sales Director and HR Manager, determine HR requirements for Sales,
employ new staff and develop an induction plan.
- Together with employees, establish business objectives and personal development goals
and monitor performance against agreed targets.
- Develop and motivate employees according to their abilities and needs of the distributor.
- Determine training needs and secure suitable training.
- Provide continuous guidance, support and feedback to subordinates.
- Encourage compliant behavior and ensure company HR policies are adhered to at all
Times.

11- Pre-Owned Vehicle Support:
- Support promotion of trade-in's and pre-owned vehicles and coordinate over allowances
with Pre-Owned Vehicle Supervisor/Manager.
- Ensure clear communication and support to Pre-Owned Vehicle department on interdepartmental responsibilities and projects.

Education, Experience & Qualifications:
- University Degree majored in business or related field
- Alternatively substantial experience in Sales on a managerial level
- Management Certification or equivalent (e.g. IMI) is preferred
- 3-5 years working experience as Sales Manager in automotive, luxury goods and/or
premium service industry
- Knowledge in business management
- Knowledge in sales, including stock control management, and customer relationship
Management
- Knowledge of competitor products in the premium passenger car segment and the local
market condition
- Knowledge of vehicle legislation and trade practices
- MS-Office Skills
- Driving license
- Excellent English language skills (written and spoken)
- Arabic language skills would be an advantage
- Age bracket between 30 and 40 years old



                                                  



Reference: SM-294
Job Title: Assistant Manager (Used Cars)
Country: Kuwait
Experience: Min 12 years
Description:
- Manage the Used Car showroom sales effectively.
- Manage a team of 5 - 10 Sales Executives.
- Develop, propose and implement the sales strategy internally and in conjunction with
CPO Department.
- Provide the General Manager with the business forecast, budget, sales volume and product mix, planning and profit.
- Regularly monitor departmental performance against relevant KPI's and budget.
- Develop and implement with the General Manager the pricing and discount policy in
accordance with distributor policies.
- Develop and implement standard operating procedures for the Sales department where
needed and continuously monitor the processes to ensure optimisation.
- Develop and implement sales team variable remuneration programmes linked to Performance.

Education, Experience & Qualifications:
- Graduate / Post Graduate / MBA
- 12 years Total Exp, 3 years Relevant Exp
- Autoline CDK Handson experience
- Arabic & English
- Min 5 Years experience as Showroom Manager with a major European Luxury Auto Brand




                                                  



Lebanon

Reference: IN-46
Job Title: Legal & Compliance Coordinator
Country: Lebanon
Experience: Min 3 years
Description:

The Role:
- Implement and maintain an effective compliance program. Monitor regulatory measures and requirements. Ensure the management and employees are in compliance with the rules & regulations of regulatory authority, that the company's policies & procedures are being followed, and that behavior in the organization meets the company's Standards of Conduct.

Challenges:
- Demonstrate professional, technical, & analytical skills, due to the enlarged, developed & innovated insurance industry.
- Ability to grasp promptly complex issues & problems particularly with regard to compliance & investigation issues and direct others towards proper resolution.

Main Tasks:
- Ensure adherence of the Company to Laws and regulations.
- Establish, implement and maintain an effective compliance program which is fit to prevent and detect violations of laws.
- Establish and ensure adequate training and communications on compliance topics for employees/ sales force.
- Prevent , detect and respond to illegal, unethical, or improper conduct.
- Interact with regulators and external auditors with regard to compliance /legalrisk.
- Create and maintain a framework of adequate compliance policies and procedures, and ensure a yearly review of those policies and guidelines.
- Conduct the Compliance Risk Identification and Assessment.
- Ensure that ongoing monitoring activities (Spot checks) are established and performed in line with legal, compliance policy and regulatory requirements.
- Interact with other risk and governance functions within the Company.
- Assume the coordination with the Company's external lawyers; follow up and update litigation cases and files.
- Provide legal assistance and advice for the various departments.
- Prepare and review all kind of Agreements, papers, letters and other official documents related to and/or engaging the Company.
- Participate in drafting the Board and General Assemblies meetings.
- Ensure proper communication with the regulatory authorities, assess and communicate regulatory changes, monitor regulatory measures and requirements.

Education, Experience and Qualifications:
- Bachelor of Law
- 3 to 5 years of Experience
- Understanding & knowledge of local Regulations
- Strong communication, negotiation and persuasion skills

                                                  



Reference: IN-47
Job Title: Compliance Specialist
Country: Lebanon
Experience: Min 3 years
Description:

Role Summary:
- This role will suit an individual who is flexible, adapts to changing priorities and has the ability to deal with their own workload. In-house experience particularly in financial services and general insurance is an advantage. The role will involve the provision of regulatory/compliance support and assistance to the business under the supervision of the Head of Legal and Compliance.

Responsibilities:
- Review and monitor relevant legislation and legislative changes. Provide training and updates as appropriate to the business (including creating the relevant training materials to be used), reviewing existing operational processes to ensure compliance.
- Put in place and manage compliance monitoring and review processes. Prioritise and oversee areas for regulatory and compliance review with the business. Undertake compliance monitoring and review activities, draft and issue reports to the business and senior management to highlight areas of non-compliance and work with the business to investigate and remediate these.
- To provide DP guidance and advice to the business as required including overseeing complex data subject access requests. Work with the European and Global Privacy Officers on complex issues.
- To assist the business with third party due diligence process (particularly in relation to proposed broker relationships). Ensure that adequate records are maintained in relation to broker relationships.
- To advise the business in relation to putting in place and monitoring first line operational controls.
- Advise the business on appropriate systems for dealing with complaints and undertake on-going monitoring.
- Work closely with internal and external advisers to design and put in place compliant operational processes for operations conducted overseas.
- Providing guidance and advice to the business on general compliance issues such as payments, claims handling, complaints, providing input into product development wording.
- Drafting compliance materials and wording for business documents. Raising the awareness of compliance issues within the business.

Education, Experience & Qualifications:
- A degree in a relevant discipline such as law or another relevant degree would be an ideal qualification for the successful candidate.
- Proven experience (at least three years) of working directly in a financial services organisation with an international focus and a good understanding of the relationship companies have with regulatory bodies.
- Excellent organizational skills.
- Strong communication skills both written and verbal.
- Provision of quality presentations/training in a variety of settings.
- Project management skills.

                                                  



Reference: IT-96
Job Title: IT Manager
Country: Lebanon
Experience: Min 5 years
Description:

The Role:
- Managing IT staff & projects & providing technical leadership. This includes management of application development as well as management of servers, deployed software & networks.

Challenges:
- Providing IT Services in an effective & efficient manner that will ensure maximum access to and implementation of technology services & resources.

Main Tasks/Responsibilities:
- Leads the IT department & ensures that the HO & branches are well managed.
- Manages information technology, computer systems and networks.
- Develops & implements policies & procedures for electronic data processing, computer system operations & development.
- Monitors & maintains company's technologies.
- Resolves problems & ensures applications are working properly.
- Constantly follow up with new technologies/skills and makes recommendations about purchase of technology materials.
- Liaises with vendors to gather information & assesses services & products.
-Leads, motivates & develops the IT team to ensure that the right level of service & support is provided to the Business.
- Coordinates with the Company on the group's applications integration & maintenance.

Education, Experience and Qualifications:
- University Degree
- 5 to 10 years experience in IT, and minimum 3 years in an IT Managerial position
- High knowledge in I, connection, software & hardware.
- High knowledge in computer networks, network administration & managing network installation
- Experience in change mgt within IT to improve service levels
- Knowledge in IMS
- Understand local regulatory & company compliance requirements & related developments

                                                  



Reference: SM-273
Job Title: Corporate Sales Manager
Country: Lebanon
Experience: Min 10 Years
Description:
- Assist the Commercial Director in achieving sales objectives.
- Manage and motivate the corporate sales team to achieve the overall corporate sales objectives and make sure they adhere to the company's policies and procedures.
- Generate sales opportunities by identifying appropriate business targets.
- Participate in the innovation process by investigating and proposing new Internet and Value Added Services to offer to SMEs and large businesses.
- Ensure an excellent level of customer service and strong relationship with existing and new customers.
- Develop competitive analysis to assist in the design of the commercial strategy.
- Coordinate with the Technical Department to ensure satisfactory delivery of services.
- Assist the Commercial Director in handling human resources issues related to Corporate Sales team.
- Ensure regular and proper reporting related to Sales activity.

Education, Experience and Qualifications:
- Bachelor degree from a reputable university.
- Min. 10 years of experience including 3 years in a managerial position.
- Experience in Telecom or Internet sector is a plus.
- Excellent Oral and written communication skills.
- Preferably trilingual: Arabic, English and French.

                                                  



Saudi Arabia

Reference: IN-50
Job Title: Assistant Claims Manager
Country: Saudi Arabia
Experience: Min 5 years
Description:

The Role:
Assists Claims Manager in managing Claims functions in an effective manner so as to ensure smooth operations of the Claims department, bearing in mind customers' needs and the interest of the stakeholders.

Challenges:
Provides the Management & the Underwriting/Business Development team with information on risk peculiarities & gaps in policy wording. Monitors industry best practices & develops best practices in order to enhance overall customer experience at minimum cost.

Main Tasks / Responsibilities:
- Assists Claims Manager in managing and maintaining adequate & accurate case reserves.
- Ensures a speed & fairness management of claims from registration to settlement, including litigation management & subrogation recovery (if any).
- Proactively & continuously provides feedback on loss trends & developments to underwriters/policy holders/management.
- Manages effectively & efficiently service providers.
- Complies with internal & external compliance guidelines & regulations.
- Reviews & revises practices & processes in line with the industry & group standards.
- Develops the technical skills set of the claims team to ensure that their potentials are optimized.

Education, Experience and Qualifications:
- Bachelor's Degree in Business Management or related field
- Min. 5 years of practical case management experience with good judgment & proven track records
- Excellent know-how in insurance claims handling process,investigation & recovery
- Very good experience in Insurance Market (KSA)
- Excellent Communication & customer services skills
- Only Saudi Nationals will be considered

                                                  



Reference: IN-51
Job Title: Business Center Corporate (BCC) Manager - P&C
Country: Saudi Arabia
Experience: Min 7 years
Description:

The Role:
Handling the Business Center Corporate (BCC) Department in all its aspects (Technical, managerial & administration).

Challenges:
Ensures the targets & the initiative achievement of the BCC department.

Main Tasks / Responsibilities:
- Develops & closely monitor service standard for the department.
- Ensures efficient risk assessment by the underwriting team.
- Monitors, controls & follows up the servicing of quotation requests.
- Leads the development of internal work procedures enabling enhancing efficiency.
- Ensures implementation of the company’s U/W guidelines.
- Coaches & supports subordinates in technical & managerial skills.
- Ensures that a good comm. process between the team & all other departments & distribution channels.
is in place & is working in a professional manner.
- Monitors & ensures effective technical support to all distribution channels.
- Leads the various projects related to the department.
- Updates & follows up the tracking system of offers.
- Documents & updates BCC procedures.
- Responds to all SAMA requests.

Education, Experience and Qualifications:
- Bachelor's Degree in Business Management or related field
- Min 7 years of experience in BCC
- High level of technical knowledge in insurance UW & claims
- Deep understanding of local insurance market.
- High level negotiation skills.
- Excellent communication skills (in English; Arabic is a plus).
- Only Saudi Nationals will be considered

                                                  



Reference: IN-52
Job Title: Business Center Employees Benefits (BCEB) Manager
Country: Saudi Arabia
Experience: Min 7 years
Description:
The Role:
- Handling the Business Center Employees Benefits (BCEB) Department in all its aspects (Technical, managerial & administration).

Challenges:
- Ensures the targets & the initiative achievement of the BCEB department.

Main Tasks / Responsibilities:
- Develops & closely monitor service standard for the department.
- Ensures efficient risk assessment by the underwriting team.
- Monitors, controls & follows up the servicing of quotation requests.
- Leads the development of internal work procedures enabling enhancing efficiency.
- Ensures implementation of the company's U/W guidelines.
- Coaches & supports subordinates in technical & managerial skills.
- Ensures that a good comm. process between the team & all other departments & distribution channels is in place & is working in a professional manner.
- Monitors & ensures effective technical support to all distribution channels.
- Leads the various projects related to the department.
- Updates & follows up the tracking system of offers.
- Documents & updates BCEB procedures.
- Responds to all SAMA requests.

Education, Experience and Qualifications:
- BA degree in Business Administration or a related field. Plus a diploma or a certificate in Insurance
- Minimum 5 years of experience in health insurance underwriting
- High level of technical knowledge in insurance UW & claims
- Deep understanding of local insurance market
- Excellent communication skills, English & Arabic
- Only Saudi Nationals will be considered

                                                  



Reference: IT-101
Job Title: IT & BC Manager
Country: Saudi Arabia
Experience: Min 5 years
Description:

The Role:
- Managing IT staff & projects & providing technical leadership. This includes management of application development as well as management of servers, deployed software & networks.

- Challenges:
Providing IT services in an effective & efficient manner that will ensure maximum access to and implementation of technology services & resources.

Main Tasks / Responsibilities:
- Leads the IT department & ensures that the HO & Branches are well managed.
- Manages information technology; Applications, Infrastructure, Support and Administration.
- Manages Business Continuity.
- Develops & implements policies & procedures for electronic data processing, computer system
operations & development.
- Monitors & maintains company's technologies.
- Resolves problems & ensures applications are working properly.
- Constantly follows-up with new technologies/skills & makes recommendations about purchase of technology materials.
- Liaises with vendors to gather information & assesses services & products.
- Leads, motivates & develops the IT team to ensure that the right level of service & support is provided to the Business.

Education, Experience and Qualifications:
- Bachelor Degree
- High knowledge in IT, connection, software & hardware.
- High knowledge in computer networks, network administration & network installation
- Experience in Change Management within IT to improve service levels.
- Knowledge in IMS
- 5 to 10 years in IT.
- Min 3 years in an IT managerial position
- Only Saudi Nationals will be considered

                                                  



United Arab Emirates

Reference: EN-179
Job Title: Technical Manager
Country: United Arab Emirates
Experience: Min 10 years
Description:

Job Purpose:
The Technical Manager will have to improve the performance of factories, by optimizing inefficient areas in production.

Duties & Responsibility:
- Positively representing the company at all times through a success-oriented and professional demeanor.
- Partnering with other managers to accomplish short and long-term operational goals.
- Measuring and reporting on production performance and develop plans to improve relevant key performance indicators.
- Developing programs that ensure effective and efficient utilization of machines and equipment.
- Evaluating and making recommendations on optimum use of farms plants and machinery.
- Developing and implementing innovative mechanization techniques with a view to increasing efficiency and minimize costs of operations.
- Liaising with Factory General Managers or and Production Managers in preparation of new machines specifications.
- Conducting necessary tests on new machines / equipment.
- Trouble shooting and overseeing mechanical and electrical assemblies used in the cigarette making/packing process.
- Performing routine equipment maintenance
- Providing technical assistance and guidance to other technical personnel.
- Providing general support to the manufacturing team.
- Ensuring that all safety guidelines are adhered to and followed in all factories.

NB: Candidate will be based in Dubai with extensive travelling around Africa.

Education, Experience & Qualifications:
- Masters in Engineering or related areas
- The candidate should be a qualified and experienced senior technician in both cigarette making and packing machines
- Familiarity with the production procedures of the organization
- Have at least 10 years of tobacco industry experience as a Production Manager
- Proficiency in English, French is an advantage