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List by Category | List by Country

Accounting & Finance
Engineering & Technical
Human Resources
Insurance
IT & MIS
Medical & Pharmaceutical
Other / Miscellaneous
Sales & Marketing



Accounting & Finance

Reference: AC-224
Job Title: Senior Internal Auditor
Country: Saudi Arabia
Experience: Min 2 years
Description:

The Role:
- To provide reports to the audit mgt on the adequacy & effectiveness of internal control structure, along with practical recommendations to improve the effectiveness, efficiency & economic value of a control or process.

Job Description:
- Provides timely and value-added reporting.
- Performs the audit engagements successfully & recommends findings.
- Performs Internal Audit reviews to identify risk and existing risk management / control practices.
- Evaluates whether organizational units are performing their planning, accounting, operational, custodial, and control activities in compliance with management instructions, policies & procedures & in a manner consistent with approved objectives & high standards of business practice.
- Identifies areas of weakness / exposure and develop practical recommendations to manage
these exposures.
- Determines if appropriate corrective action has been taken on deficiencies noted during audits & examinations by testing corrective action and reporting the results to Head of Audit Mgr.

Education, Experience and Qualifications:
- Bachelor Degree in Business Administration, Finance
- CPA certificate is highly recommended
- Only Saudi Candidates would be considered for this Job
- Min 2 years of experience in Auditing
- Thorough knowledge of audit procedures (planning, techniques, substantive tests & sampling methods involved in conducting audits)
- Knowledge of the principals, procedures & practices of accounting & financial reports.
- Insurance skills.
- Knowledge of computerized accounting & auditing record keeping systems.
- Fluent in both written and spoken Arabic & English
- Only Saudi Nationals will be considered

                                                  



Reference: AC-230
Job Title: Reporting & Planning Manager
Country: Saudi Arabia
Experience: Min 5 years
Description:
The Role:
- Oversee related fiscal processes in a company. Also responsible for reviewing department budgets. General responsibilities includes analysis, risk evaluation, managing risks, forecasting economic trends, enforcing policies and guidelines throughout the company, and managing any other related projects.

Challenges:
- Expand business models that affect budgets, and company disbursements.

Main Tasks & Responsibilities:
- Preparing the appropriate templates to prepare the budget by all concerned departments.
- Comply with the approved policy of budgeting regarding the deadlines & management of the budgeting process.
- Receiving the budget estimates from all the departments of the organization & critically examines correctness, accuracy & completeness; conformance with established procedures, regulations, & organizational objectives
- Study previous budget, taking into consideration the benefits & losses occurred during the previous financial years, due to budget planning.
- Suggest amendments in the budget to the Management and the concerned department.
- Consolidate data for budget presentation, provides overview of financial status of all opt.
- Rendering financial advice to the management of diff. operations, undertake proper financial planning & decision making.
- Analyzing actual results to budgets and forecasts.
- Submitting budget reports to the higher management of the organization for further scrutiny and approval in accordance with the approved policy.
- Monitoring the budget throughout the year.
- Prepare detailed reports pertaining to discrepancies & amendments that occurred in the budget, during entire financial year also.
- Assisting in projecting future financial needs, taking into considerations the various proj. undertaken by the org. and also help in management of financial resources.
- Perform cost benefit analysis, study financial requests & research on alternative & reasonable funding methods for the org.
- Preparing business plan & make necessary update of plan according to any material changes in the business or the regulations which may affect forecasts.
- Also responsible for financial analysis in areas like Sales, Margin, Inventory, Store space, etc on periodical basis and prepare the analytical reports for Management action.

Education, Experience and Qualifications:
- Bachelor's Degree in Business Management, Masters Degree is highly preferred
- CPA highly preferred
- Minimum of 5 years in Reporting, Planning and Budgeting experience
- Background: Insurance, Investment, Banking or Consultation Sector. Big four experience is preference
- Being able to comprehend multifaceted fiscal models
- Financial analysis and reasoning
- Assessing risks, investments and budgets
- Only Saudi Nationals will be considered

                                                  



Reference: AC-231
Job Title: Investment Manager
Country: Saudi Arabia
Experience: Min 7 years
Description:
The Role:
- Manages the respective current cash flows as well as the organization's investment situation.

Challenges:
- To support the Chief Finance Officer and Finance Manager in their decisions through accurate data.

Main Tasks:
- Manage the examination and assessment of economic and market trends, earnings prospects, financial statements and various other indicators and factors to determine suitable investment strategies.
- Manage the conduction of detailed, up-to-date information about the Local & International economy and financial markets.
- Review and approve financial research reports by Investment analyst/s on regular basis.
- Ensure that all compliance regulations are met and the IPS is followed.
- Monitor and assess the financial performance.
- Review and approve the investment performance report.
- Participate in Financial and Management Reporting.

Education, Experience and Qualifications:
- Bachelor degree in Finance or related field
- CFA highly preferred
- 3-4 years of experience in Asset or Portfolio Management with a background in Insurance, Investment, Banking or Consultation Sector
- Solid understanding of financial set-up, procedures, statistics and economics
- Excellent investment analysis software user (e.g. Bloomberg software)
- Very good command of oral & written English.
- Highly Proficient in Microsoft office such as Excel and PowerPoint
- Only Saudi Nationals will be considered

                                                  



Reference: AC-232
Job Title: CFO
Country: Romania
Experience: Min 15 years
Description:
Job Purpose:
Manage the Financial and Accounting Department that will handle all accounting and financial
matters of the company.

Key Accountabilities:
- Elaborate the financial strategy and capital structure.
- Put in place proper account management tools and set relevant systems, policies, and
procedures to streamline the accounting recording and analysis.
- Monitor and control the financial performance of the company.
- Assess financial risks and analyze current and future business operations in order to
forecast efficient financial projections.
- Negotiate major financial deals and arrangements.
- Develop loan and tax structures in order to optimize the company's liquidity and credit
availability.
- Deal with banks, partners and investors.
- Propose and update the budgetary model and report variances in monthly reports.
- Ensure that all financial reports are generated accurately and in a timely manner.
- Assess the investment worth of new acquisitions or other business development
opportunities.
- Manage Financial and Accounting department and coach the department's team.
- Assist the CEO with any other non-financial matters on an ad hoc basis if the need
arises.

Core competencies/ Skills:
- Coaching and developing people.
- Strategic planning and execution.
- Thorough understanding of corporate finance concepts.
- Ability to analyze and interpret financial data.
- Excellent verbal and written communication skills.

Education, Experience and Qualifications:
- Master's degree in Business Administration, Finance or Accounting
- CPA & CFA licenses are preferable
- Min 15 years of experience in financial management, with 7 in an executive-level
position

                                                  



Engineering & Technical

Reference: EN-180
Job Title: Software Engineer
Country: Lebanon
Experience: Min 2 years
Description:
- Develop UI and backend in Delphi 10+.
- Develop queries and custom reports in Microsoft SQL.
- Design, develop, and test own modules with business team.
- Read legacy and identify issues that needs fixing and optimization.
- Work with various data formats (XML, JSON).

Education, Experience and Qualifications:
- Academic degree, minimum on Bachelor level, in Computer Science or Engineering
- Knowledge of web services in general (SOAP and REST API) is a plus


                                                  



Human Resources

Reference: HR-109
Job Title: Human Resources Manager
Country: Lebanon
Experience: Min 10 years
Description:
Job Summary:
- The HR manager is responsible for managing the human resources department through developing and implementing human resources strategies and plans in order to improve people performance, competencies and commitment. Also, he shall develop policies which ensure department's compliance with international standards and best practices.
On the other hand, he shall manage, and handle all work related to employee relations such as complaints, legal papers, advance, overtimes, NSSF, .etc. Finally, the HR manager is held accountable for executing the payroll and controlling employees attendance and schedules.

Tasks and Duties:
- Develops the budgeting plan in collaboration with company's management and operations team based on historical data.
- Designs and applies the performance management system through organizing interviews which aim to review employees performance.
- Supports the management team to determine resourcing needs, training needs and strategies that aim to attract and retain talents.
- Creates motivational tools customized to company's culture and recognition programs that enhance employees and workers productivity.
- Collaborates with operations team to identify training needs and actions promoting people skills and competencies.
- Implements compensation and benefits plans which are aligned to human resources policies.
- Initiates programs and projects focusing on establishing human resources departments pillars such as: career path, merit increase, incentive scheme, grading system, etc.
- Initiates projects that create a positive work environment and build a strong culture.
- Manages the process determined to evaluate employees performance.
- Determines training needs and finds effective solutions that cover identified gap.
- Manages and controls employees files and records to make sure that all documents related to employees are available.
- Determines legal gaps in the HR department in collaboration with company's lawyer, NSSF representative, and government representative.
- Receives and tracks employment applications to maintain accurate record for applications.
- Investigates the reason behind occurring absence, lateness, leaving early and overtimes.
- Ensures that employees are aware of company's rules and regulations.
- Ensures that foreign employees comply with legal requirements.
- Handles employees complains and solves arising incident in branches through effectively collaborating with the operation team.
- Conducts exit interviews for employees who have been fired or settled their resignation.
- Listens to employees' requirements especially issues related to raise request and provide a monthly raise request to the management team.
- Solves problems and conflicts arising between employees.
- Ensures that policies are implemented in all business units.

Education, Experience and Qualifications:
- BS in Human Resources Management or any equivalent degree. Masters in Human Resources is a plus
- 10 years of working experience in the human resources field
- Having a minimum of 10-12 years of professional experience with at least 3 years as HR Manager or related within well-established companies
- Computer literacy
- Knowledge of Lebanese Labor law and Social Security
- Excellent verbal and written English skills. French is a plus
- Good knowledge in Microsoft Office

                                                  



Insurance

Reference: IN-46
Job Title: Legal & Compliance Coordinator
Country: Lebanon
Experience: Min 3 years
Description:

The Role:
- Implement and maintain an effective compliance program. Monitor regulatory measures and requirements. Ensure the management and employees are in compliance with the rules & regulations of regulatory authority, that the company's policies & procedures are being followed, and that behavior in the organization meets the company's Standards of Conduct.

Challenges:
- Demonstrate professional, technical, & analytical skills, due to the enlarged, developed & innovated insurance industry.
- Ability to grasp promptly complex issues & problems particularly with regard to compliance & investigation issues and direct others towards proper resolution.

Main Tasks:
- Ensure adherence of the Company to Laws and regulations.
- Establish, implement and maintain an effective compliance program which is fit to prevent and detect violations of laws.
- Establish and ensure adequate training and communications on compliance topics for employees/ sales force.
- Prevent , detect and respond to illegal, unethical, or improper conduct.
- Interact with regulators and external auditors with regard to compliance /legalrisk.
- Create and maintain a framework of adequate compliance policies and procedures, and ensure a yearly review of those policies and guidelines.
- Conduct the Compliance Risk Identification and Assessment.
- Ensure that ongoing monitoring activities (Spot checks) are established and performed in line with legal, compliance policy and regulatory requirements.
- Interact with other risk and governance functions within the Company.
- Assume the coordination with the Company's external lawyers; follow up and update litigation cases and files.
- Provide legal assistance and advice for the various departments.
- Prepare and review all kind of Agreements, papers, letters and other official documents related to and/or engaging the Company.
- Participate in drafting the Board and General Assemblies meetings.
- Ensure proper communication with the regulatory authorities, assess and communicate regulatory changes, monitor regulatory measures and requirements.

Education, Experience and Qualifications:
- Bachelor of Law
- 3 to 5 years of Experience
- Understanding & knowledge of local Regulations
- Strong communication, negotiation and persuasion skills

                                                  



Reference: IN-50
Job Title: Assistant Claims Manager
Country: Saudi Arabia
Experience: Min 5 years
Description:

The Role:
Assists Claims Manager in managing Claims functions in an effective manner so as to ensure smooth operations of the Claims department, bearing in mind customers' needs and the interest of the stakeholders.

Challenges:
Provides the Management & the Underwriting/Business Development team with information on risk peculiarities & gaps in policy wording. Monitors industry best practices & develops best practices in order to enhance overall customer experience at minimum cost.

Main Tasks / Responsibilities:
- Assists Claims Manager in managing and maintaining adequate & accurate case reserves.
- Ensures a speed & fairness management of claims from registration to settlement, including litigation management & subrogation recovery (if any).
- Proactively & continuously provides feedback on loss trends & developments to underwriters/policy holders/management.
- Manages effectively & efficiently service providers.
- Complies with internal & external compliance guidelines & regulations.
- Reviews & revises practices & processes in line with the industry & group standards.
- Develops the technical skills set of the claims team to ensure that their potentials are optimized.

Education, Experience and Qualifications:
- Bachelor's Degree in Business Management or related field
- Min. 5 years of practical case management experience with good judgment & proven track records
- Excellent know-how in insurance claims handling process,investigation & recovery
- Very good experience in Insurance Market (KSA)
- Excellent Communication & customer services skills
- Only Saudi Nationals will be considered

                                                  



Reference: IN-51
Job Title: Business Center Corporate (BCC) Manager - P&C
Country: Saudi Arabia
Experience: Min 7 years
Description:

The Role:
Handling the Business Center Corporate (BCC) Department in all its aspects (Technical, managerial & administration).

Challenges:
Ensures the targets & the initiative achievement of the BCC department.

Main Tasks / Responsibilities:
- Develops & closely monitor service standard for the department.
- Ensures efficient risk assessment by the underwriting team.
- Monitors, controls & follows up the servicing of quotation requests.
- Leads the development of internal work procedures enabling enhancing efficiency.
- Ensures implementation of the company’s U/W guidelines.
- Coaches & supports subordinates in technical & managerial skills.
- Ensures that a good comm. process between the team & all other departments & distribution channels.
is in place & is working in a professional manner.
- Monitors & ensures effective technical support to all distribution channels.
- Leads the various projects related to the department.
- Updates & follows up the tracking system of offers.
- Documents & updates BCC procedures.
- Responds to all SAMA requests.

Education, Experience and Qualifications:
- Bachelor's Degree in Business Management or related field
- Min 7 years of experience in BCC
- High level of technical knowledge in insurance UW & claims
- Deep understanding of local insurance market.
- High level negotiation skills.
- Excellent communication skills (in English; Arabic is a plus).
- Only Saudi Nationals will be considered

                                                  



Reference: IN-52
Job Title: Business Center Employees Benefits (BCEB) Manager
Country: Saudi Arabia
Experience: Min 7 years
Description:
The Role:
- Handling the Business Center Employees Benefits (BCEB) Department in all its aspects (Technical, managerial & administration).

Challenges:
- Ensures the targets & the initiative achievement of the BCEB department.

Main Tasks / Responsibilities:
- Develops & closely monitor service standard for the department.
- Ensures efficient risk assessment by the underwriting team.
- Monitors, controls & follows up the servicing of quotation requests.
- Leads the development of internal work procedures enabling enhancing efficiency.
- Ensures implementation of the company's U/W guidelines.
- Coaches & supports subordinates in technical & managerial skills.
- Ensures that a good comm. process between the team & all other departments & distribution channels is in place & is working in a professional manner.
- Monitors & ensures effective technical support to all distribution channels.
- Leads the various projects related to the department.
- Updates & follows up the tracking system of offers.
- Documents & updates BCEB procedures.
- Responds to all SAMA requests.

Education, Experience and Qualifications:
- BA degree in Business Administration or a related field. Plus a diploma or a certificate in Insurance
- Minimum 5 years of experience in health insurance underwriting
- High level of technical knowledge in insurance UW & claims
- Deep understanding of local insurance market
- Excellent communication skills, English & Arabic
- Only Saudi Nationals will be considered

                                                  



Reference: IN-54
Job Title: Compliance Manager
Country: Saudi Arabia
Experience: Min 5 years
Description:
The Role:
- Ensuring the company's compliance with the rules and regulations of monitoring agencies; that company policies & procedures are being followed, and that behavior in the organization meets the company's Standards of Conduct.

Challenges:
- Ability to promptly grasp complex issues particularly with regard to compliance & investigation issues, and take proper action.

Main Tasks:
- Developing, maintaining, and revising policies and procedures, rules & regulations & standard of conduct violations for the general compliance activities.
- Manage direct contact with SAMA and other authority bodies, and follows up on outstanding issues with other governmental agencies.
- Participates in evaluating investigative procedures.
- Coordinates compliance activities of other departments to remain abreast of the status of all compliance activities.
- Stays updated on new trends and regulatory rules introduced in the Kingdom.
- Mitigate any identified potential areas of risk or compliance vulnerability.
- Collaborates on ensuring training and employee awareness to compliance issues.
- Identify Legal issues threatening the company ; and works to mitigate and resolve them.
- Set-up review and update the AML-CTF policy, procedures, program and risk-based approach.
- Conduct periodic internal review to ensure compliance with AML-CTF policy, procedures and program.
- Identify issues related to AML-CTF program and follow up to resolve.
- Collaborate with related departments to ensure implementation of consistent disciplinary actions strategies in case of compliance to AML-CTF standards violated.
- Provide employees training on compliance with AML-CTF policy, procedures and program related topics.

Education, Experience & Qualifications:
- University Degree
- A minimum of 5 years direct experience in a Compliance function coupled with some operational or audit experience, though additional experience in dealing with the CMA would be an advantage
- Arabic & English is a must
- Only Saudi Nationals would be considered

                                                  



IT & MIS

Reference: IT-101
Job Title: Assistant IT & Business Continuity Manager
Country: Saudi Arabia
Experience: Min 5 years
Description:
The Role:
- Assists IT Manager in managing IT staff & projects & providing technical leadership. This includes management of application development as well as management of servers, deployed software & networks.

Challenges:
- Providing IT services in an effective & efficient manner that will ensure maximum access to and implementation of technology services & resources.

Main Tasks / Responsibilities:
- Assists IT Manager in leading the IR department & ensures that the HO & Branches are well managed.
- Manages information technology; Applications, Infrastructure, Support and Administration.
- Assists in managing Business Continuity.
- Develops & implements policies & procedures for electronic data processing, computer system
operations & development.
- Monitors & maintains company's technologies.
- Resolves problems & ensures applications are working properly.
- Constantly follows-up with new technologies/skills & makes recommendations about purchase of technology materials.
- Liaises with vendors to gather information & assesses services & products.
- Leads, motivates & develops the IT team to ensure that the right level of service & support is provided to the Business.

Education, Experience and Qualifications:
- Bachelor Degree
- High knowledge in IT, connection, software & hardware.
- High knowledge in computer networks, network administration & network installation
- Experience in Change Management within IT to improve service levels.
- Knowledge in IMS
- 5 to 7 years in IT.
- Min 2 years in an IT leadership position
- Only Saudi Nationals will be considered

                                                  



Reference: IT-102
Job Title: IT Manager
Country: Saudi Arabia
Experience: Min 5 years
Description:
This role will be based in Jeddah reporting to the General Manager. IT manager will provide sound technical leadership and strategic advice to the business on technology and will be in charge of planning, directing and designing the organisation's IT systems and infrastructure for its offices in KSA.

RESPONSIBILITIES:
- IT Governance: Develop and implement IT standards, policies and procedures related to hardware, software, network and information security, aligned with IT governance frameworks (COBIT) and SAMA requirements.

- Infrastructure Management: Ensure secure and effective operation of all computer and communication systems, related applications, hardware and software used within the organisation. Consult with colleagues across departments to ascertain their needs and provide feasible facilities which meet user and business requirements.

- Software Management: Ensure core insurance and re-insurance broking platforms, accounting, HR, business analytics and other decision support systems are operating as designed and efficiently. Analyse business requirements and act as liaison between business and application vendors in feasibility study, testing, implementation and support of IT solutions.

- IT Operations Management: Plan, lead and ensure day to day management of all IT operations, application support, infrastructure support and user support activities to facilitate uninterrupted operations of the business, ensuring compliance to the corporate IT strategy, ITSM and SAMA requirements. Maintain and improve the disaster recovery systems and infrastructure.

- Information Security Management: Design, document and update IT security policies and framework guidelines. Provide regular training to users in information security to increase awareness. Manage, follow up on and document security incidents. This includes identifying and preventing IT security breaches and attacks and taking whatever measures are needed to minimise impact in the case of identified security breaches.

- Vendor Management: Build a solid partnership with all service providers. Optimally develop, manage and control vendor contracts, relationships and performance for the efficient delivery of contracted products and services. Analyse and review actual service performance of vendors against SLAs and OLAs. Provide regular reviews and reports on service performance and achievement.

- Project Management: Lead new initiatives focused on increasing efficiency and performance of systems. Plan, prioritise and execute the deliverables approved by senior management from start to completion stage achieving the goals and standards within the specified timeline and budget. Plan and manage change management activities.

- Budgeting: Based on the assessment on technological performance, forecast the requirements, prepare annual IT budget and track and communicate estimates and actuals to senior management.

- Documentation: Maintain logs, documentation, reports of activity with regards to all bugs, repairs, software updates and any other network related irregularities.

Education, Experience and Qualifications:
- Bachelor's degree in computer science, information technology, software engineering or a related IT qualification.
- Minimum 5 to 10 years' experience in information technology management preferably in insurance industry.
- Hands-on experience in managing and administering computer networks, operating systems, database management systems, servers and software integration & interfaces.
- Strong knowledge of Information Security, data privacy and compliance. Preferably previous experience in implementation of IT security frameworks like ISO 27000 Series, COBIT and SAMA regulations.
- Fluent in English, able to communicate effectively and advise various stakeholders.
- Only Saudi Nationals will be considered.

                                                  



Reference: IT-96
Job Title: IT Manager
Country: Lebanon
Experience: Min 5 years
Description:

The Role:
- Managing IT staff & projects & providing technical leadership. This includes management of application development as well as management of servers, deployed software & networks.

Challenges:
- Providing IT Services in an effective & efficient manner that will ensure maximum access to and implementation of technology services & resources.

Main Tasks/Responsibilities:
- Leads the IT department & ensures that the HO & branches are well managed.
- Manages information technology, computer systems and networks.
- Develops & implements policies & procedures for electronic data processing, computer system operations & development.
- Monitors & maintains company's technologies.
- Resolves problems & ensures applications are working properly.
- Constantly follow up with new technologies/skills and makes recommendations about purchase of technology materials.
- Liaises with vendors to gather information & assesses services & products.
-Leads, motivates & develops the IT team to ensure that the right level of service & support is provided to the Business.
- Coordinates with the Company on the group's applications integration & maintenance.

Education, Experience and Qualifications:
- University Degree
- 5 to 10 years experience in IT, and minimum 3 years in an IT Managerial position
- High knowledge in I, connection, software & hardware.
- High knowledge in computer networks, network administration & managing network installation
- Experience in change mgt within IT to improve service levels
- Knowledge in IMS
- Understand local regulatory & company compliance requirements & related developments

                                                  



Medical & Pharmaceutical

Reference: MD-94
Job Title: Medical Controller
Country: Lebanon
Experience: Min 5 years
Description:
- Receive invoices and create reimbursement requests.
- Analyze medical reports, patients’ folders and medical results.
- Update patients’ folder.
- Approve and /or decline coverage.
- Discuss with the medical department manager all the rejection cases and informs the hospitals.
- Receives and manages calls from patients and / or hospitals.

Education, Experience and Qualifications:
- Minimum 5 years of experience.
- BS Degree in Nursing.
- Good Knowledge of Ms Office, Internet browsing.
- Arabic and French Proficiency.

                                                  



Other / Miscellaneous

Reference: OM-100
Job Title: Service (Workshop) Manager
Country: Kuwait
Experience: Min 10 years
Description:
- Purpose and Scope of Role:
As a Service Workshop Manager you are responsible for the organization, control and service capability of the entire workshop. As the interface between the workshop and the Customer department, you are responsible for all work procedures and processes given the legal and manufacturer- related specifications and standards, with the aim of smooth, professional and timely handling of all due diag - nostic, repair and maintenance work. In this function, you are a member of the management team and are therefore also responsible for customer satisfaction and for the economic success of Service.

Main Responsibilities:
1. Organization and control of the workshop sector as well as occupational safety and environmental protection:
- Inspect and optimize all work procedures and processes of the workshop with
respect to professional and on-time performance of repairs.
- Ensure the processing of orders according to the manufacturers specifications.
- Plan, organize, implement and monitor upcoming service measures and special promotions.
- Ensure the availability of all required information and documents, e.g. repair instructions, updates on the diagnostic equipment, wiring diagrams and product information.
- Ensure the availability of all workshop equipment and tools, including the special tools prescribed by the company, and monitor their proper function.
- Ensure that the overall work environment (work procedures, workplaces) meet the Employer's Liability Insurance Association or legal requirements and that this compliance is maintained.
- Monitor compliance with the legal requirements within the workshop sector with respect to environmental protection, occupational safety, health protection and fire protection.
- Provide the necessary safety instructions on a regular basis.
- Ensure and communicate emergency management (e. g. alarm plans, first aid).
- Implement and communicate measures for environmental protection, labour protection and work safety, with the aim of creating awareness among employees.

2- Personnel management and advancement:
- Exercise responsibility for personnel management tasks according to the agreed departmental goals (FFV-T, performance level, productivity) and according to the general guiding principles of management and cooperation at the company.
- Support and promote employees in order to improve repair quality, processes and attitude.
- Ensure information flow (information, technical printed matter, circulars, information e-mails, etc.) through regular communication. Give instructions where appropriate.
- Collaborate on the select of, or selecting, new employees in coordination with the Service Manager or Service Management.
- Plan, support and ensure the induction of new employees according to the company's specifications.
- Conduct appraisals, if necessary with inclusion of the Service Manager or Service Management.
- Conduct performance evaluation appraisals with subordinate technicians.
- Determine and specify qualification and continuing education measures for technicians.
- Collaborate on reclassifications of pay groups and nonpay-scale salary adjustments.
- Allocate the technicians among the corresponding shifts, including emergency service.
- Conduct, monitor and support annual vacation planning.

3. Service reception:
- Support preliminary diagnoses as part of the Service reception.
- Assist, assume or independently perform test drives with the customer in spread cases.
- Perform vehicle testing at the brake test stand and output dynamometer.
- Document the diagnostic results on the workshop order.

4. Job preparation:
- Accept workshop orders and transfer and communicate work instructions to the technicians or group leaders, taking into account the necessary qualifications.
- Explain order specifics, indicate the completion deadline and ensure the procurement of necessary replacement parts prior to the start of work.
- Communicate special customer requirements to be observed, e.g. cleaning the vehicle not necessary.

5- Diagnostics:
- Support the technicians and/or independently conduct workshop test drive in order to check customer complaints (e.g. noises and/or vibrations).
- Document the diagnosis in order to provide a time record in warranty and goodwill cases.
- Establish contact with the Diagnosis Support Center (DSC) and handover and clarify diagnostic cases that are difficult and/or do not show results in a qualified manner.

6- Concluding the job:
- Specify the scope of the final inspection on the basis of the completed work.
- Perform functional checks if necessary in a test drive.
- Check on the dependencies between various work operations and carry out appropriate functional checks in this respect.
- Document the results of the functional check on the workshop order.
- Specify defects detected and document these appropriately.
- Define the further procedure in case of defects detected and immediately coordinate with colleagues in Service Reception
- Initiate corrective measures for defects found promptly.
- Identify possible causes for defects found.
- Define measures for avoiding defects in the future.
- Relay information on defined measures to the technicians or group leaders.
- Check on the actual implementation of defined measures.

7. Workshop scheduling:
- Assign approved workshop orders according to the resources reserved.
- Update free workshop capacity in the DMS (Dealer Management System).
- Release reserved resources on completion of work.
- Adjust resource planning to changes.
- Coordinate with the Service Advisor with respect to order expansions for work required which exceeds the original customer order.
- Expand approved additional operations on the workshop order.
- Relay information to the technicians so that they can approve or reject the order depending on the additional operations required.
- Sign off workshop orders with respect to all work operations (expansions, times prescribed by Manager, warranty and goodwill items).

Education, Experience and Qualifications:
- Educated to degree standard preferable
- Previous experience in luxury brand customer service role.
- Knowledge of automotive market and core competitors
- Driving license
- Excellent English language skills (written and spoken), Arabic language skills would be an advantage

                                                  



Reference: OM-101
Job Title: Branch Operations Manager - Saida
Country: Lebanon
Experience: Min 10 years
Description:
This opening is for Saida Branch

Position Summary:
- The Branch Operations Manager main role is to work with company key stakeholders to drive forward the Branch profitability with primary focus on sustainability of the branch network, sales growth and individual branch development plans.
This person will be responsible for managing the day-to day sales and aftersales operations within the assigned branch. Full P&L responsibilities; driving top line revenue, developing budgets & controlling costs. Required to meet or exceed budgets by providing clear expectations and managing individual and team accountability through exceptional leadership skills. This person will be the driving force to provide a challenging and personal/professional growth oriented environment which drives outstanding products and services to the company's customers.

Essential Functions:
- Provides direction and set expectations of all the Branch operations Staff.
- Manages 3 main areas (Product Support (Parts & Service) and Prime Product Sales).
- Maintains fruitful relationships with existing customers and makes Business development activities to acquire new customers and sell additional products and services within his territory.
- Oversees the budget and operating expenses of the branch, monitors the overall financial performance and takes corrective action(s) in order to stay on budget.
- Assists in the hiring of new personnel as well as possible promotions or discharges, and offers recommendation regarding salary increases for personnel.
- Ensures all team members are working to their full potential while maintaining company safety policies and maintains internal audits on company processes and procedures.
- Provides leadership necessary to motivate Branch team members, creates and maintains a high degree of branch production by achieving company standards.
- Handles all serious problem customers that require management assistance & Makes regular visits to customer to ensure their needs are being met and they are satisfied with the company's services.
- Recommends legal action on seriously delinquent accounts.
- On a monthly basis, conducts an all-branch meeting in order to provide current branch financial and operational goal updates, as well as communicate new goals and expectations.
- Responsible for managing sales teams, holds effective weekly sales meetings with sales reps in order to outline business objectives and make certain that they have the needed information to sell the company's products.
- Insures all sales reps are on budget and creates in liaison with the Sales Manager business and sales plans to correct as necessary.
- Works on a regular basis with the Service Operations Manager to ensure work efficiency and customer satisfaction.
- Periodically liaises with the Parts Operations Manager to ensure all inventory line items are correct, no overage or loss.
- Ensures with all functional Managers that all employees are participating and completing the required product and self-improvement training events.
- Create and implement an effective marketing plan to drive business through special events to promote the vast amount of equipment and services company's offer.

Education, Experience and Qualifications:
- University degree Business Management or any relevant, Skills and relevant experience can be substituted for education
- 10 to 15 years of proven track record of increasing sales and revenue, field sales experience is preferred. (High priority given to Leaders with industry experience)
- Demonstrated and confirmed history of managing diverse groups of people with competing goals to a successful outcome within a similar industry
- Basic Financial Business acumen skills
- Very good knowledge of the South territory and its potential customers

                                                  



Reference: OM-102
Job Title: Branch Manager
Country: Iraq
Experience: Min 10 years
Description:
- The branch Manager will be a business leader in the central and south region of Iraq who has visibly demonstrated transformational leadership over a consistent period in organizations with a global footprint and diverse operating models within the automotive sector.
- He must be an influential, proactive and trusted business leader with extensive high level automotive experience gained at a senior level.
- Having delivered tangible results within a senior executive capacity,
- Responsibility for sales, marketing, service, parts, procurement, warehousing and distribution operations for all the franchises represented by the company.
- Lead the team to develop system & processes.
- Develop and implement plans.
- Increase inventory turns and control expenses.
- Prepare, review and place stock order to ensure high first fill rate maintaining optimum inventory.
- Minimize costs wherever possible without affecting customer satisfaction.
- Prepare, weekly, monthly and annual reports for management review.

Education, Experience and Qualifications:
- University Degree
- Min 5 years managerial level experience
- MS Office
- Fluent Arabic and English


                                                  



Reference: OM-87
Job Title: Commercial Legal Counsel
Country: Lebanon
Experience: Min 3 years
Description:
Reporting to Company's CLO, and as part of the wider Interpublic legal team, Candidate will provide legal support across all commercial and content related matters to the company's network. Candidate's primary and initial focus will be to support the advertising agencies in all client, and supplier contract negotiations in the company's MENAT region.
Key Responsibilities:
- Drafting, reviewing and negotiation of client/agency agreements for a variety of work (full service, creative, digital, project basis etc.)
- Review and clearance of content (broadcast and non-broadcast, including social media)
- Drafting terms and conditions for prize promotions and on line competitions.
- Negotiation of ancillary agreements required for campaigns (e.g. celebrity and talent agreements)
- Review of pitch documentation, RFIs and NDAs.
- Supplier/contractor agreements for the Agency.
- Assisting with variety of commercial disputes.
- Wide variety of other in house issues that may arise.
- Working with the company's Regional Legal Counsel based in London to ensure best practice is adopted by all company's agencies.
The following skills are required for the role:
- Analytical and reporting abilities
- Ability to handle multiple complex matters in pressurised time constraints.
- Ability to work independently and in collaboration with internal and external individuals at all levels.
- Able to thrive in a high-growth, fast paced environment.
- Excellent communication and presentation skills, both written and verbal in English and Arabic.
- Technologically & digitally literacy.

Education, Experience and Qualifications:
- BA in Law . LLM or higher education is a Plus
- 3 to 4 years PQE Experience
- Excellent knowledge in Word and Excel
- Excellent Command of English, Arabic and French



                                                  



Reference: OM-98
Job Title: Body Shop Manager
Country: Kuwait
Experience: Min 12 years
Description:
- Responsible for the organization, control and service capability of the entire workshop. As the interface between the workshop and the Customer department, you are responsible for all work procedures and processes given the legal and manufacturer- related specifications and standards, with the aim of smooth, professional and timely handling of all due diagnostic, repair and maintenance work. In this function, you are a member of the management team and are therefore also responsible for customer satisfaction and for the economic success of Service.

Tasks:
- Ensure information flow (information, technical printed matter, circulars, information e-mails, etc.) through regular communication. Give instructions where appropriate.
- Collaborate on the select of, or selecting, new employees in coordination with the Service Manager or Service Management.
- Plan, support and ensure the induction of new employees according to the company's specifications.
- Conduct appraisals, if necessary with inclusion of the Service Manager or Service Management.
- Conduct performance evaluation appraisals with subordinate technicians.
- Determine and specify qualification and continuing education measures for technicians.
- Collaborate on reclassifications of pay groups and non- pay-scale salary adjustments.
- Allocate the technicians among the corresponding shifts, including emergency service.
- Conduct, monitor and support annual vacation planning.

Service reception:
- Support preliminary diagnoses as part of the Service reception.
- Assist, assume or independently perform test drives with the customer in spread cases.
- Perform vehicle testing at the brake test stand and output dynamometer.
- Document the diagnostic results on the workshop order.

Job preparation:
- Accept workshop orders and transfer and communicate work instructions to the technicians or group leaders, taking into account the necessary qualifications.
- Explain order specifics, indicate the completion deadline and ensure the procurement of necessary replacement parts prior to the start of work.
- Communicate special customer requirements to be observed, e.g. cleaning the vehicle not necessary.

Diagnostics:
- Support the technicians and/or independently conduct workshop test drives in order to check customer com- plaints (e.g. noises and/or vibrations).
- Document the diagnosis in order to provide a time record in warranty and goodwill cases.
- Establish contact with the Diagnosis Support Center (DSC) and handover and clarify diagnostic cases that are difficult and/or do not show results in a qualified manner.

Concluding the job:
- Specify the scope of the final inspection on the basis of the completed work.
- Perform functional checks if necessary in a test drive.
- Check on the dependencies between various work operations and carry out appropriate functional checks in this respect.
- Document the results of the functional check on the workshop order.
- Specify defects detected and document these appropriately.
- Define the further procedure in case of defects detected and immediately coordinate with colleagues in Service Reception
- Initiate corrective measures for defects found promptly.
- Identify possible causes for defects found.
- Define measures for avoiding defects in the future.
- Relay information on defined measures to the technicians or group leaders.
- Check on the actual implementation of defined measures.

Workshop scheduling:
- Assign approved workshop orders according to the resources reserved.
- Update free workshop capacity in the DMS (Dealer Management System).
- Release reserved resources on completion of work.
- Adjust resource planning to changes.
- Coordinate with the Service Advisor with respect to order expansions for work required which exceeds the original customer order.
- Expand approved additional operations on the workshop order.
- Relay information to the technicians so that they can approve or reject the order depending on the additional operations required.
- Sign off workshop orders with respect to all work operations (expansions, times prescribed by Manager, warranty and goodwill items).

Education, Experience & Qualifications:
- Knowledge about current software applications (e.g. MS Office)
- Know the order system (such as DMS) specific to operation and country
- Knowledge of the current IT systems (such as WIS, ASRA and EVAnet)
- Excellent knowledge of Service processes and interfaces (WP2010)
- 12-15 years Total Exp, Relevant Exp-5 years


                                                  



Reference: OM-99
Job Title: Product Trainer
Country: Kuwait
Experience: Min 12 years
Description:
- Deliver Product introduction Training for newly launched vehicles.
- Utilizing regional expertise, external suppliers (Global training and DMEL).
- Ensuring learning activities are of an appropriate quality to positively engage the after sales colleagues.
- Provide the advice and guidance to the HR line managers regarding the technical/sales recruitment.
- Provide sales process training.
- Give the sales team the training support in the new product training sessions.
- Identify the training required for each Sales and after sales job profiles and analyses the requirements and use the personal development plan.
- Suitable training need analysis of requirement and use it to build an annual training plan using the analysis results.
- Design the inducted training program for the new joiner to engage them smoothly with the work environment.
- Work with HR team to continuously improve, update and facilitate induction training program for the new sales/aftersales joiner
- Identify appropriate external training providers to support the provision of the required training intervention.
- Planning service level agreement using the results of individual training needs analysis to get the most technical training topics needs to implement technical knowledge.
- Coordinate with the company for all training program for sales.
- Adapted the training concepts to regional requirements after liaison with product department to obtain local specification criteria.

Education, Experience & Qualifications:
- University Degree
- Proven automotive industry track record with min 12 years experience
- In a similar role for min. 5 years with a leading automotive distributor
- C Certified
- GCC experience is preferable
- Bi-lingual is preferable

                                                  



Sales & Marketing

Reference: SM-292
Job Title: CRM Manager
Country: Kuwait
Experience: Min 15 years
Description:
Role Objective:
- Plan, implement and manage Customer Relationship Management (CRM) and direct marketing initiatives for the Automotive Luxury Brand Division towards increasing sales and improving customer satisfaction and retention.

Detailed Duties & Responsibilities:

- Operational & Strategic : (Customer Voice : Customer Satisfaction : Customer Concerns : Customer Feedback : Customer Retention : Customer Referrals : Customer Behavior, Needs & Understanding : Customer Education):
- Design CRM initiatives that are potentially advantageous to one or more automotive departments and may catalyze sales growth and improve customer satisfaction and retention thru various activities including Call Center Management.
- Prepare preliminary business case for each CRM initiative by highlighting its alignment with automotive business strategy and potential for creating value through the proposed initiative.
- Assist Senior Management in prioritizing and finalizing CRM initiatives by presenting them with cost-benefit analyses and recommendations based on the same.
- Develop implementation plan and detailed guidelines for CRM initiatives with the aid of the HoD Marketing and seek DGM-PC & Vans and Managing Director approvals on these plans.
- Implement CRM initiatives in close coordination with internal departments and external agencies.
- Liaise with requisite external agencies to assist in the development of IT-based CRM solutions by providing them details of deliverables required and Organization's system features.
- Liaise with in-house IT Department to facilitate system development and software compatibility as may be required.
- Identify potential strategic tie-ups with organizations for co-branded marketing efforts; support HoD - Marketing in negotiating terms and conditions with prospective partners.
- Analyze existing customer information captured through existing CRM initiatives and present trends of customer segmentation, customer spends, customer retention and changes in customer preferences based on analysis of the same.
- Coordinate with IT Department in developing and maintaining a central customer database across all automotive departments.
- Analyze historical sales data to identify target samples for CRM activities aimed at understanding customer behavior, feedback and develop various alternatives detailing multiple channels and related costs that may be employed to reach the target audience.
- Design integrated Direct Mailer packages for Vehicle Sales Department employing various channels i.e. direct mails, e-mails, MMS/ SMS etc with the support of external agencies.
- Develop databases of target direct mail recipients chosen based on sales promotion strategy; ensure effective distribution of the direct mailer to the identified target audience.
- Undertake tracking studies to measure effectiveness of direct mailing campaigns.
- Comply with Quality Standards and Health & Safety procedures affecting self and others.
- Perform routine activities in accordance with agreed deadlines and standards and discharge any other task assigned by superiors in a timely and effective manner.
- Assist colleagues and foster an environment of teamwork and collaboration.
- Contribute to the department's development by providing timely suggestions and feedback.
- Make requisite attempts to handle customer complaints in a prompt and effective manner and as per company policies and practices and escalate cases to his/her superior if required.

Key Interactions: (who do you impact and how are you impacted):
Internal (Who do you interact with within Organization):
- HoD-Marketing
- GM's & AGM's Sales
- GM's & AGM's-Service & Parts
- Manager-IT (Systems)
- All front line staff

External (Who do you interact with outside Organization):
- External Business Development agencies
- Advertising Agency
- Mail distribution companies
- Customers
- Loyalty Partners

Other responsibilities:

- Develop CRM strategy for the supplier and implement robust customer experience program across business for customer acquisition, retention and growth strategies.
- Conduct organization wide CRM business health check and develop customized CRM programs for each business divisions to meet objectives.
- Set-up CRM Department and manage & coach and develop a dedicated diverse team of CRM team members including, Contact Center Specialists, Data Analysts, CRM & Customer Loyalty Specialists, Digital CRM Specialists, Customer Care Specialists and lead the executive team.
- Develop Digital CRM program for proactive engagement of customers in Social Media including integration of Twitter, Facebook, Instagram and WhatsApp, Website to the Group CRM Center for proactive engagement.
- Implement CSI development program across business to achieve Daimler set target for CSI score.
- Develop Customer Experience Audit Program and implement Mystery shop to ensure consistent delivery of quality service and brand experience.


Education, Experience & Qualifications:
- Master Degree in Marketing
- 15 years experience in marketing out of which 05 years in CRM role in any sector
- Good in Marketing Research
- Excellent Marketing Information & Technology Skills
- Excellent Communication Skills (English & Arabic)
- Age bracket between 35 and 40 years old

                                                  



Reference: SM-293
Job Title: Retail Sales Manager
Country: Kuwait
Experience: Min 10 years
Description:
Purpose and scope of role:
- Lead the Sales department in achieving and exceeding targets in the areas of customer satisfaction, sales volume and profitability. Sustainably manage stock levels to ensure the correct levels of stock at all times. Support the implementation of distributor's marketing campaigns, as well as maintaining good relationships with the local authorities and business communities to sustainably develop new and existing markets.
Ensure that all distributor standards are met.

Main Responsibilities:
1- Business Management:
- Develop, propose and implement the sales strategy internally.
- Provide the General Manager with the business forecast, budget, sales volume and
product mix, planning and profit.
- Regularly monitor departmental performance against relevant KPI's and budget.
- Develop and implement with the General Manager the pricing and discount policy in
accordance with distributor policies.
- Develop and implement standard operating procedures for the Sales department where
needed and continuously monitor the processes to ensure optimization.
- Develop and implement sales team variable remuneration programmes linked to
Performance.

2- Customer Satisfaction:
- Set and monitor business targets related to the CSI score.
- Ensure that professional and friendly service is provided to every customer according to. brand image.
- Handle and solve escalated customer cases together with the Marketing & CRM
Department.
- Develop and implement customer lifecycle follow-up systems to create business and
increase customer loyalty.

3- Customer Vehicle Delivery
- Ensure the pre-delivery inspection has been completed according to policies.
- Ensure that vehicle hand-over is done according to distributor standards.
- Ensure that the customer is introduced to the After-Sales department.

4- Stock Monitoring and Ordering Management:
- Manage vehicle stock levels in accordance with distributor policies.
- Ensure that the DMS is continuously updated with the accurate vehicle information and
stock levels.
- Monitor the sales pipeline and oversee the vehicle ordering process to ensure the correct
stock levels at all times.

5- Market Development:
- Monitor the relevant competitor activities in the local market such as pricing, promotions
and/or sales related processes and propose improvement measures.
- Plan, implement and evaluate regularly and own promotion campaigns in
coordination with Marketing & CRM department.

6- Auto Financing and Insurance Sales Support:
- Ensure competitive auto financing and insurance product information is conveyed during the vehicle sales process.
- Ensure support of the Sales department for implementation of auto finance and
insurance campaigns.

7- Reporting:
- Ensure regular reports on vehicle sales and stock management are generated as required
by distributor management.
- Ensure an up-to-date customer database and that detailed customer information is
provided across all departments as required.
- Deliver informed sales forecasts, based on facts, weekly.

8- Information Management:
- Ensure that product brochures, sales and CSI literature is up-to-date, complete and
available.
- Pass on information to employees in a timely manner and ensure information is
understood and remains confidential.

9- Compliance:
- Know and understand the local laws which govern the automotive industry and ensure
that the business complies with the relevant legislation.
- Ensure that checks are implemented to monitor whether all processes are in line with
legal / compliance requirements within the distributor and business partners.
- Implement, establish and abide by the distributor's compliance and
integrity codes.

10- People Management:
- In conjunction with Sales Director and HR Manager, determine HR requirements for Sales,
employ new staff and develop an induction plan.
- Together with employees, establish business objectives and personal development goals
and monitor performance against agreed targets.
- Develop and motivate employees according to their abilities and needs of the distributor.
- Determine training needs and secure suitable training.
- Provide continuous guidance, support and feedback to subordinates.
- Encourage compliant behavior and ensure company HR policies are adhered to at all
Times.

11- Pre-Owned Vehicle Support:
- Support promotion of trade-in's and pre-owned vehicles and coordinate over allowances
with Pre-Owned Vehicle Supervisor/Manager.
- Ensure clear communication and support to Pre-Owned Vehicle department on interdepartmental responsibilities and projects.

Education, Experience & Qualifications:
- University Degree majored in business or related field
- Alternatively substantial experience in Sales on a managerial level
- Management Certification or equivalent (e.g. IMI) is preferred
- 3-5 years working experience as Sales Manager in automotive, luxury goods and/or
premium service industry
- Knowledge in business management
- Knowledge in sales, including stock control management, and customer relationship
Management
- Knowledge of competitor products in the premium passenger car segment and the local
market condition
- Knowledge of vehicle legislation and trade practices
- MS-Office Skills
- Driving license
- Excellent English language skills (written and spoken)
- Arabic language skills would be an advantage
- Age bracket between 30 and 40 years old



                                                  



Reference: SM-294
Job Title: Assistant Manager (Used Cars)
Country: Kuwait
Experience: Min 12 years
Description:
- Manage the Used Car showroom sales effectively.
- Manage a team of 5 - 10 Sales Executives.
- Develop, propose and implement the sales strategy internally and in conjunction with
CPO Department.
- Provide the General Manager with the business forecast, budget, sales volume and product mix, planning and profit.
- Regularly monitor departmental performance against relevant KPI's and budget.
- Develop and implement with the General Manager the pricing and discount policy in
accordance with distributor policies.
- Develop and implement standard operating procedures for the Sales department where
needed and continuously monitor the processes to ensure optimisation.
- Develop and implement sales team variable remuneration programmes linked to Performance.

Education, Experience & Qualifications:
- Graduate / Post Graduate / MBA
- 12 years Total Exp, 3 years Relevant Exp
- Autoline CDK Handson experience
- Arabic & English
- Min 5 Years experience as Showroom Manager with a major European Luxury Auto Brand

                                                  



Reference: SM-295
Job Title: Head of Marketing
Country: Kuwait
Experience: Min 15 years
Description:
- Define company's Integrated Marketing Strategy at National level in line with REGIONAL OFFICE brand guidelines for Passenger Cars (Sales and Service).
- Define Digital marketing strategy and deliverables.
- Define the Media Strategy with the aim to push sales of volume models through the implementation of targeted ADV campaigns (OOH, print, radio, digital).
- Direct the development and execution of external marketing communication initiatives including new model launches.
- Develop the Public Relations plan to include: a proactive on going corporate media relations campaign that streamlines messages and cascades to all priority media; identify key themes to create story opportunities in national media; deliver targeted, feature-driven stories.
- Select, manage and assess advertising & media agencies, PR & events agencies, copy writers to produce high quality publications and marketing materials on time and within budget.
- Ensure all brand measures are in line with company's Global Corporate Identity.
- Develop, implement and monitor systems and procedures necessary to the smooth operation of the marketing & communications' functions.
- Drive continual process improvements and implement best practices to manage projects efficiently.
- Build and manage budgets, monitor progress, assure adherence and evaluate performance.
- Analyze and evaluate the regional car market including activities of competitors, market trends and identification of opportunities.
- Recruit and coach qualified personnel and manage a team of 6 - 8 marketing professionals.

Education, Experience & Qualifications:
- University Degree
- Proven automotive industry track record with 15 - 20 years experience
- GCC experience is preferable.
- Bi-lingual is preferable

                                                  



Reference: SM-296
Job Title: Fleet Sales Manager
Country: Kuwait
Experience: Min 12 years
Description:
Job Overview:
- Lead the Fleet Sales department in achieving and exceeding targets in the areas of customer satisfaction, sales volume and profitability. Sustainably manage stock levels to ensure the correct levels of stock at all times.
Support the implementation of company and distributor's marketing campaigns, as well as maintaining good relationships with the local authorities and business communities to sustainably develop new and existing markets. Ensure that all company's distributor standards are met.

Strategic:
- Contribute towards development of fleet sales strategy, annual business plans and budgets for sale of fleet vehicles excluding construction machines/equipment.
- Monitor actual performance of fleet sales on various parameters against approved budgeted figures and take suitable corrective action where required, to meet the assigned goals.
- Study market trends as well as competitor activities and suitably update Group Manager Vehicle Sales on latest developments.

Operational:
- Handle fleet sale responsibilities of customers such as ministries, rental company sales, ministry sales, contracting companies, car rental companies and taxi operators.
- Ensure that salesmen provide all customers with a high quality of service and value in all stages of the sales process.
- Make calls on prospective customers; send marketing collateral comprising of brochures and catalogues.
- Prepare quotations based on defined pricing guidelines after gathering information for customer scoping based on an understanding of customer requirements in terms of fleet size, kind of planned usage, type of customer business.
- Recommend Special Price Requests (SPR) cases to HoD Sales with requisite comments and finalize the price.
- Negotiate terms of payment with customers, if required, and ensure that purchase order is raised and collections/realization takes place.
- Handle customers and manage their expectations in cases when the vehicle requested for is not in stock; inform customers of estimated wait time till delivery.
- Ensure that effective fleet delivery preparations take place on receipt of purchase order by effectively coordinating with Inventory Control personnel.
- Interact with Central Tender Committee of client organizations (typically construction/ leasing companies) industries to understand tender requirements; mobilize fleet within timelines specified, in case of orders received.
- Coordinate with internal entities such as Inventory Controller, yard supervisors, PDI garage, insurance and traffic departments to ensure timely delivery of fleet orders.
- Scan market information and provide salespersons with prospective customer contact details (for instance, organizations that have won tenders etc).
- Prepare fleet sales print advertising campaigns for commercial vehicles (canter pickups) with the help of the Media Advisor and Marketing personnel.
- Compile market information including product comparison with competitor brands.
- Coordinate with fleet sales customer representatives present in each service garage.
- Generate reports such as Daily Sales Report, weekly sales reports (giving sales and marketing information.
- Select vendors/suppliers based on their relative merit on various service parameters and ensure completion of any additional work within committed timelines.
- Comply with Quality Standards and Health & Safety procedures affecting self and others.
- Perform routine activities in accordance with agreed deadlines and standards and discharge any other task assigned by superiors in a timely and effective manner.
- Assist colleagues and foster an environment of teamwork and collaboration.
- Contribute to the department's development by providing timely suggestions and feedback.
- Make requisite attempts to handle customer complaints in a prompt and effective manner and as per company policies and practices and escalate cases to his/her superior if required.

Education, Experience and Qualifications:
- Min 5 -7 years working experience as Fleet Sales Manager in premium or luxury automotive distributorship. Overall 12-15 years experience in automotive sales
- University Degree majored in business or related field
- Alternatively, substantial experience in Sales on a managerial level
- C-Management Certification or equivalent (e.g. IMI) is preferred
- MS-Office Skills
- Autoline / CDK experience
- Driving license
- Excellent Arabic and English language skills (written and spoken)